Frequently Asked Questions

You can register on our website or partner app by completing the partner application form. You will be required to submit your professional credentials, service category details, identity documents, and any relevant certifications or licenses.

There is a minimal platform fee to join Leaning On Locals.

Once you submit your application and all required documents, our team will review and verify your profile. The process typically takes 2 to 5 business days. You will be notified via email or the partner app once your profile is approved.

The following documents are generally required: government-issued photo ID (driver's license, passport, or equivalent), proof of relevant professional certifications or trade licenses, proof of insurance (if applicable to your service category), business registration documents (if registering as a business entity), and SIN or business number for payment processing.

Yes. All service partners must successfully complete a background verification check before being listed on the platform. This is mandatory to ensure the safety and trust of our customers and aligns with our commitment to quality-driven service delivery.

Yes! You can offer multiple services across relevant categories under a single partner profile, provided you have the required qualifications and documentation for each service type. Our team will verify each service category you wish to add.

You can update your profile, service descriptions, photos, availability, and pricing directly through the partner app or web dashboard. Some updates, such as adding a new service category, may require re-verification by our team.

All booking requests are sent directly to your partner app with real-time notifications. You can view job details, customer address, service type, and scheduled time before accepting. Our system matches bookings to the most suitable available partner in the area.

Yes, you have the flexibility to accept or decline bookings based on your availability. However, consistently declining bookings without valid reasons may affect your search ranking and platform standing. We encourage maintaining a healthy acceptance rate.

The partner app includes a scheduling tool where you can set your working days, hours, and block off unavailable time slots. Keeping your availability calendar updated ensures you only receive bookings during your preferred hours.

We understand emergencies happen. However, cancelling confirmed bookings affects customer experience and your partner rating. Frequent cancellations may result in penalties or suspension of your account. Always notify the platform as early as possible and provide a valid reason for any cancellation.

Earnings for completed jobs are paid directly from customers after the job is marked complete.

Our platform follows a standardized pricing model for most services to ensure fairness and transparency for customers. However, for professional or specialized services, there is flexibility to customize your rates within the market guidelines.

All partners are expected to adhere to our Service Delivery Standards, which include arriving on time and in uniform (if applicable), carrying required tools and equipment, maintaining professional conduct and communication with customers, completing the service as per the agreed scope, and keeping the customer's premises clean and undisturbed.

Your performance is evaluated through customer ratings and reviews, job completion rate, punctuality, and response time. A partner dashboard provides real-time visibility into your scores. Consistently high scores improve your visibility and unlock platform benefits.

Complaints are investigated by our support team. You will have an opportunity to provide your side of the situation. If the complaint is found valid, it may impact your rating. Repeated valid complaints can lead to temporary suspension or permanent deactivation of your account.

We provide dedicated partner support through the partner app, email, and phone during business hours. You can also access our online Partner Help Centre for guides, tutorials, FAQs, and policy documents at any time.

You can grow your business by building a strong review profile, maintaining high service ratings, expanding your service offerings, and leveraging promotional tools available in your dashboard. Top partners are also featured in our marketing campaigns and given preferential job matching.

We are committed to data security and comply fully with Canadian privacy laws. Your personal and financial information is encrypted and securely stored. We never share your data with unauthorized third parties.