Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Kenm Business Solution Inc. ("Company", "we", "us", or "our"), a corporation incorporated under the laws of Canada, operating the Leaning on Locals platform ("Platform").

By accessing or using our mobile application or website at leaningonlocals.ca, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be bound by them and our Privacy Policy.

2. About the Platform

Leaning on Locals is an online marketplace that enables homeowners and individuals ("Customers") to discover, contact, and book local skilled trade professionals ("Service Providers") for home services including, but not limited to, plumbing, electrical, cleaning, carpentry, and general contracting.

We provide the technology platform and tools to facilitate these connections. We are not a party to any service agreement between Customers and Service Providers, and we do not employ, direct, or control Service Providers. Service Providers are independent contractors solely responsible for the services they deliver.

3. User Accounts

To access most features of the Platform, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password confidential and not share it with others
• Accept responsibility for all activities that occur under your account
• Notify us immediately at support@leaningonlocals.ca of any unauthorized account access

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or engage in prohibited conduct.

4. Customer Obligations

As a Customer using the Platform, you agree to:

• Provide accurate information about the services you require and the location of work
• Treat Service Providers with respect and professionalism
• Be present or make arrangements for access at agreed-upon appointment times
• Pay for services as agreed, promptly and in full
• Leave honest, fair, and accurate reviews based on your genuine experience
• Not attempt to circumvent the Platform to engage Service Providers directly and avoid Platform fees

5. Service Provider Obligations

As a Service Provider using the Platform, you represent, warrant, and agree that you:

• Hold all required licences, certifications, and permits to legally perform the services you offer in your province and municipality
• Carry adequate liability insurance appropriate for the services you provide
• Will perform all services in a professional, safe, and workmanlike manner
• Will accurately represent your skills, qualifications, experience, and availability
• Are an independent contractor and not an employee, agent, or partner of Leaning on Locals
• Are solely responsible for reporting and remitting all applicable taxes on income earned through the Platform
• Will not engage in discriminatory practices in the acceptance or provision of services

We reserve the right to remove Service Provider profiles that receive consistent poor reviews, violate our community standards, or fail to maintain required qualifications.

6. Bookings & Payments

Bookings

Bookings made through the Platform are agreements between the Customer and the Service Provider. Leaning on Locals facilitates the booking process but is not a party to the service contract.

Cancellations

Cancellation policies are set by individual Service Providers and displayed at the time of booking. Customers are responsible for reviewing cancellation terms before confirming a booking. Repeated last-minute cancellations may result in account restrictions.

Payments

All payments are processed securely through our third-party payment processor. By adding a payment method, you authorize us to charge the agreed amount upon service completion or as otherwise specified. Prices displayed include applicable taxes where required by law.

Disputes

If a dispute arises between a Customer and Service Provider regarding payment or service quality, please contact us at support@leaningonlocals.ca. We will use reasonable efforts to assist in resolution but are not obligated to mediate or assume financial responsibility for disputes between users.

7. Prohibited Conduct

You agree not to use the Platform to:

• Post false, misleading, or fraudulent information or reviews
• Harass, threaten, abuse, or discriminate against any user
• Engage in any unlawful activity or facilitate illegal services
• Circumvent or attempt to bypass any security feature of the Platform
• Scrape, crawl, or copy Platform content without our written permission
• Use the Platform for any commercial purpose not expressly authorized by us
• Impersonate any person or entity or misrepresent your affiliation
• Introduce malware, viruses, or harmful code
• Solicit personal payment information outside of the Platform's payment system

Violations may result in immediate account termination and, where applicable, referral to law enforcement.

8. Intellectual Property

All content on the Platform — including text, graphics, logos, icons, images, audio clips, and software — is the property of Kenm Business Solution Inc. or its content licensors and is protected by Canadian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for its intended purpose. You may not reproduce, distribute, modify, or create derivative works from any Platform content without our prior written consent.

By submitting content to the Platform (such as profile photos, service descriptions, or reviews), you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, display, and distribute that content in connection with operating and promoting the Platform.

9. Disclaimers & No Warranty

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses. We do not endorse, guarantee, or assume responsibility for the quality, safety, or legality of services offered by Service Providers. Your use of the Platform and engagement of any Service Provider is at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KENM BUSINESS SOLUTION INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL — ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM OR SERVICES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED CANADIAN DOLLARS ($100 CAD).

Some jurisdictions do not allow the exclusion or limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless Kenm Business Solution Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your use of the Platform; (c) any services you provide or receive through the Platform; or (d) your infringement of any third-party rights.

12. Termination

You may close your account at any time by contacting us at support@leaningonlocals.ca. We may suspend or terminate your account at any time, with or without notice, for conduct that we determine violates these Terms, is harmful to other users, or is otherwise detrimental to the Platform.

Upon termination, your right to use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and governing law — will survive.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the Platform shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Ontario, Canada, in accordance with the Arbitration Act, 1991 (Ontario), except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

You agree to bring any claim or action arising from these Terms within one (1) year of when the cause of action accrued, after which the claim is permanently barred.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you via email or in-app notification at least 14 days before the new Terms take effect. Your continued use of the Platform after the effective date constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically. The "Last updated" date at the top of this page reflects the most recent revision.

15. Contact Us

For questions, concerns, or legal notices regarding these Terms, please contact us: